Refund Policy

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Refund Policy Effective Date: 2023-11-04 At Cabme, we strive to provide a reliable and user-friendly service for all our users. This Refund Policy explains the terms under which refunds may be provided for services or payments made through the Cabme Taxi app.

Refund Policy
Effective Date: 2023-11-04

At Cabme, we are committed to providing a reliable and user-friendly experience. This Refund Policy outlines the conditions under which refunds may be granted for services booked through the Cabme Taxi app.

1. General Policy

All payments made through the Cabme Taxi app (including rides, delivery services, and related fees) are non-refundable by default.

However, refunds may be granted on a case-by-case basis if specific conditions are met.

2. Eligibility for Refund

Refunds may be issued in the following situations:

  • Service Failure:
    The requested service was not delivered or completed due to an issue caused by Cabme or the service provider.

  • Duplicate Charges:
    You were charged more than once for the same transaction.

  • Valid Cancellation:
    You canceled a service in accordance with our cancellation policy but were still charged.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • The service was completed successfully

  • Delays caused by external factors (e.g., traffic, weather conditions)

  • Incorrect bookings or user errors

  • Failure to cancel within the allowed cancellation window

4. How to Request a Refund

To request a refund, please contact us within 7 days of the issue and provide:

  • Your name and contact details

  • Service details (ride ID, date, and time)

  • A clear description of the issue

  • Proof of duplicate charge (if applicable)

You can contact us via:

5. Refund Processing

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

6. Disputes and Chargebacks

If you believe a charge is incorrect, you may contact your bank or payment provider to initiate a dispute.

However, we strongly recommend contacting us first so we can resolve the issue quickly.

7. Policy Updates

Cabme reserves the right to update this Refund Policy at any time. Changes will be posted within the app or on our website.

8. Contact Information

If you have questions or need assistance, please contact us: